"Problem with the printhead". Code 0xc19a0013. Fixable or time for a new printer?

[kenvoelker777]

Office Jet Pro 6968 All in one.

Problem with printhead message. Have reset  printer a few times, removed, cleaned and re installed cartridges. No help.

I believe this is the same reason I replaced my last printer several years ago.

Any advice?  

[Garp_senchau]

@kenvoelker777, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Basic Reset (already done)

You've already done a basic power reset and cleaned/reinstalled the cartridges—good first steps.

Deep Cleaning the Printhead

Since basic cleaning hasn't worked, try a more thorough method:

Turn off the printer and unplug it.

Open the access door and gently remove the printhead assembly, if possible.

Use distilled water or isopropyl alcohol (90% or higher) and a lint-free cloth or coffee filter to gently clean the electrical contacts on:

The printhead

The carriage where it sits

Allow everything to dry fully before reassembling and powering the printer back on.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, I suggest you refer to this guide: HP Inkjet printers - Printhead errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,