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"R" key barely working

HP Recommended
OMEN Laptop 15-ek0xxx
Microsoft Windows 10 (64-bit)

I got this laptop about 4 months ago and I really like it.  A problem I've been having since of late is that the "r" key is barely responsive. It's come to the point where right now I have "r" in my clipboard and I'm typing it by using "ctrl + v'". I tried changing language pack on the keyboard, ran the hadware diagnosis fo keyaboard (which failed), and have turned it off and held the start button for a minute and still the problem persists. 

This is getting very frustating as this key is very common. What can I do?

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HP Support Agent
HP Support Agent
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@Roki25

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.
  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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@Echo_Lake thanks for the response.

 

I did the test and this is what I got. 

 

 

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HP Support Agent
HP Support Agent
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@Roki25
Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. As its a hardware related issue with the keyboard. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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