r-key not working on HP Omen 15-dc0000nd

[Samskip]

There is an issue with the keyboard on the HP omen! HP needs to adress this!
Soon after purchasing my laptop I noticed ghosting of the 'r'-key during gaming. Fast-forward 2 years later and my 'r'-key completely stopped working.
The laptop works fine if I attach another keyboard through usb. 
This is a problem that a lot of people have!
Check the following reddit thread and comments:
https://www.reddit.com/r/Hewlett_Packard/comments/l39ghy/hp_omen_2020_global_defect_keyboard_keys_no...
also this youtube video and comments:
https://www.youtube.com/watch?v=0o6zNydGhpY&lc=UgxospnHmpj1-RHav2d4AaABAg.9S-7bUh4l-U9UgKbcExsHk

As stated, HP knows about this problem but it will either tell you to perform a BIOS update, which doesn't help, or they will replace your keyboard which is only a temporary fix before the problem returns... 
I've been carefull with my laptop at all times, and the problem persisted very soon after I bought it. Unfortunately, now that I found out that this is a general issue with the omen laptops, it's too late for me... My warranty has expired and I doubt HP will help me. However I hope this reaches some people with the same issue as I have, and it helps them.

Good luck! 
And HP, please fix this! 
Problems like this are excusable, bad customer support is not... 
If I don't receive adequate support this will be my last HP product. 

[Echo_Lake]

@Samskip

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Samskip]

I don't want to sound rude but this was useless... If you would've checked the links that I posted you would've seen that this is the standard response all the other people got as well... I tried it anyway, and all it showed me was that indeed my 'r'-key is not working! 
Just please help. Find a fix to the problem, there is something wrong with these laptops and/or keyboards!!

[Echo_Lake]

@Samskip

Thank you for posting back.

That must be hard! 

However, please perform the keyboard test in order to isolate the issue, if it's a software-related issue we can fix it by performing steps. 
If it's a hardware related issue then your computer needs to be serviced. 

Keep me posted!