ram upgrade help please

[MarcoLucca]

hi, all could you help me find the proper ram for my laptop, please. i have HP ENVY x360 - 15-bq001na is 8gb ram but I would like to upgrade if possible to minimum 16gb. thanks for support

[Paul_Tikkanen]

Hi:

Have you opened up the notebook to confirm that it has two memory slots?

The Crucial memory report for your notebook indicates it only has one memory slot and the max memory is 1 x 8 GB.

Memory RAM & SSD Upgrades | hp - compaq | envy 15 | ENVY x360 15-bq001na | Crucial.com

If the report is incorrect, the 8 GB DDR4-2400 memory chip listed on the above report would be a compatible one.

If you can use Amazon.UK in Ireland, below is the link to the memory.

Crucial RAM CT8G4SFS824A 8GB DDR4 2400 MHz CL17 Laptop Memory - Crucial (amazon.co.uk)

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

NB_MSG_Rockets_1_2_Cons_923498-003 (hp.com)