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‎03-28-2020 08:19 AM - edited ‎03-28-2020 08:21 AM

HP Recommended
Product: probook 650 g5
Operating System: Microsoft Windows 10 (64-bit)

can I upgrade my ram without voiding the warranty?

and can I upgrade my ram with crucial ram?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2020 08:33 AM

HP Recommended

Hi:

 

This is a peer to peer forum and none of us are authorized to speak on behalf of HP regarding the warranty terms.

 

Generally speaking, you will not void the warranty unless you break something in the process of upgrading the memory, or if there is a seal on the notebook that indicates the warranty will be voided if you break the seal.

 

You may also have to return the notebook to its original configuration...in other words, you would have to put the current memory back in and remove the one you installed before you ship the notebook to a HP repair facility.

 

HP will not warrant the memory you install.

 

You should be able to install the compatible memory recommended by Crucial for your notebook.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/probook-650-g5

View solution in original post

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3 REPLIES 3

‎03-28-2020 08:33 AM

HP Recommended

Hi:

 

This is a peer to peer forum and none of us are authorized to speak on behalf of HP regarding the warranty terms.

 

Generally speaking, you will not void the warranty unless you break something in the process of upgrading the memory, or if there is a seal on the notebook that indicates the warranty will be voided if you break the seal.

 

You may also have to return the notebook to its original configuration...in other words, you would have to put the current memory back in and remove the one you installed before you ship the notebook to a HP repair facility.

 

HP will not warrant the memory you install.

 

You should be able to install the compatible memory recommended by Crucial for your notebook.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/probook-650-g5

Was this reply helpful? Yes No

‎03-28-2020 10:07 AM

HP Recommended

hi 

 

thanks for your reply.

everything is clear now 🙂

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‎03-28-2020 10:09 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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