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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- random freezes
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09-19-2018 07:12 PM
My laptop randomly freezes for no reason, iv run virus scans and such and it dosnt seem to be a problem, im not sure if its the cpu thats causing it. Is the any fix to these random freezes? i see it mor frequently freeze when i watch any video or play games on it.
Solved! Go to Solution.
Accepted Solutions
09-20-2018 05:24 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
While you respond to that, I recommend you run a hardware test on the computer to make sure all the hardware components on the computer are working fine.
Follow the steps in the below article to run a system test on the computer.
https://support.hp.com/in-en/document/c03467259
If the system test pass, then follow the steps 2 and 3 in the below article and check whether the issue is resolved. If the issue persists continue with rest of the troubleshooting.
https://support.hp.com/us-en/document/c03408309
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
09-20-2018 05:24 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
While you respond to that, I recommend you run a hardware test on the computer to make sure all the hardware components on the computer are working fine.
Follow the steps in the below article to run a system test on the computer.
https://support.hp.com/in-en/document/c03467259
If the system test pass, then follow the steps 2 and 3 in the below article and check whether the issue is resolved. If the issue persists continue with rest of the troubleshooting.
https://support.hp.com/us-en/document/c03408309
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
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