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HP Recommended

Hi

I have a 15s laptop and it has gone dead, problem is that it does not have a hard drive fitted, so how can I get my data from it ?

 

cheers

 

Stanley 

3 REPLIES 3
HP Recommended

HI @spike1947 

 

HP Pavilion 15s is not the way to identify a laptop that gives a clue as to the hardware configuration.

It does not even allow us to find manuals or documentation.

 

How about explaining what "problem is that it does not have a hard drive fitted" means.

 

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.

It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.



I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi

HP Pavilion 15s -fqooo4na   . serial number 5CD329BTHV.

HP Inc UK ltd.

Thanks for your reply, the screen is flashing and nothing is showing on it I have reported the problem to Amazon and they are going to refund or send me another one, but I need to get my data from it , there is what looks like a mini sata ssd card in it, can't see anything else.

i have sata addapters for like 2.1/4 hard drives but nothing like the connection on this  so I really want to know if I can remove what I think is the the ssd card and connect it to a mini sata to usb if there is sucha thing !.

 

cheers

Stanley  

HP Recommended

There is a 128 GB NVMe M.2 SSD inside. 

A NVMe M.2 SSD looks like a memory card and may have a cover over it to act as a heat absorbing device.

 

It is not a SATA SSD.



I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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