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realtek pcie cardreader not working

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pavilion dv6
Microsoft Windows 10 (64-bit)

i cant get the realtek pcie cardreader to work, ive uninstalled reinstalled, updated driver anyone know what to do please help, thank you 

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HP Support Agent
HP Support Agent
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Message 2 of 8
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@betterjoker

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • Is the card reader came preinstalled on your computer?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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sorry i also upgraded my ram to 16gb, i guess you could say i beefed it up some, 

 

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oh ya an i took out a the regular dvd drive an installed one from another hp with more options like lightscribe,wich i also havent got working, maybe i did to much

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HP Support Agent
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@betterjoker

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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Message 6 of 8
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still havent got the card reader working

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Message 7 of 8
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or the lightscribe

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HP Support Agent
HP Support Agent
27,993 27,978 1,858 2,493
Message 8 of 8
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@betterjoker

 

Follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01564223

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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