related with charging issue

[acchhn]

whenever i charge my pc ,after 70%  the problem is always  starting after it. It automatically stop taking charge and after around 30seconds, its start charging and then at a time jst after 5 or hardly 10 seconds it will again stop takin charge and this will go on ...

but after the charge reach 85% now its stop taking charge totally, i face this problem since 1 month

i also troubleshooting this problem through hp diagnostic (f2 key ) , it dose't find any problem said everythings is fine 

and i also check my adapter and power chord ,i was not found any brick on my adapter, my adapter is working properly.   

so plz tell mem how can i solve this ??

[Echo_Lake · Accepted solution]

@acchhn

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps, this sounds like software related issue.

Let's try these steps:

Hard reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step.

Now, please uninstall the battery drivers by following the below steps:

1. Go to Start, search for Device Manager, and open this result. 

2. Expand batteries. 

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts. 

4. Shut down the computer.  

5. Disconnect the charger. 

6. Remove the battery. 

7. Hold down the power button for 1 minute. 

8. Insert the battery only. 

9. Attempt to turn the battery on. 

If the battery continues to charge for not more then 85% then please update the BIOS via this link.

You may perform the following steps from this HP document to test the battery and also calibrate it. 

• Test the AC adapter using the UEFI Hardware Diagnostic tests.
• Troubleshooting the notebook battery.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,Thank you for posting in the HP Support Community.  Have a great day!