removing keyboard stains from the screen, policy for replacement under warranty?

[devangthakur]

my laptop has recently started showing stains made from keyboard. is there any method to clear this? if not, is this replaceable under warranty as MACBOOKS are?

[Riddle_Decipher]

@devangthakur Welcome to HP Community! Let us know if the below steps aren't helpful and we should be able to get the device repaired/replaced, under warranty)

Here are a few details about cleaning LCD, if this is physically on the screen and not a shadow of the keypad:

LCD screens accumulate smudges and scratches all the time. To clean these, choose a non-abrasive cloth or towel. Shut the computer off and disconnect the power cable. Wipe the LCD screen gently with a soft dry cloth. If any marks remain, moisten the cloth with LCD cleaner, and then gently stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Plastic and glass cleaners containing ammonia may leave a glare-causing film, so use a computer monitor specific cleaner from a computer store. Spray the cleaner onto the cloth, and then wipe the screen with it.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

If the line isn't physically on the LCD, please check if it appear in the BIOS screen,

Access the same by tapping on F10 during a system restart and let me know if the line appears while you are on the BIOS screen as well.

Keep us posted,

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