• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
15-f010wm
Microsoft Windows 10 (64-bit)

the motherboard failed in this laptop , I ordered a used one on Ebay I have checked to be sure it is the right board and part numbers match exact. I receive a message on start up that the product information is not valid with the following product information is missing or invalid. 

system board (00a) - product name

system board ( 00a ) -product configuration

system board (00a) - product serial number

system board (00a) - product number

system board (00a) - product family

 

enter to continue startup

 

I can continue startup and everything runs normal is there a way to add this information to the BIOS or a way to bypass this message

 

thank you  

                                                                

1 REPLY 1
HP Recommended

@nnomtech,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting system information not valid error after replacing the motherboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/sg-en/document/c01443496

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.