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‎07-30-2020 09:15 AM

HP Recommended
Product: HP Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Notebook no longer powers on, suspected power pushbutton problem but could not find replacement, ended up getting a new motherboard, upon start up after installation of new mother board, got message "Product information not valid"

Long story short, went to designated site (www.hp.com/go/techcenter/startup; cannot find the "Contact Support" tab, only "Contact".

I have the commodity tracking (CT) number. what to do now?

1 REPLY 1

‎07-30-2020 12:07 PM

HP Recommended

@manigloria

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  A new motherboard needs to be tattooed which is a unique code that can be written in the basic input/output system (BIOS) of a computer and this can be done only by the manufacturer. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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