• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-01-2017 03:54 AM

HP Recommended
Product: Envy 17 CND53965MR
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to find a replacement battery for my Envy 17 laptop.  Unfortunately, the HP Parts Store is worthless for this because searches using laptop serial number and battery part number both come back with zero results.  Should I get a battery from another source?  If so, what sources are trustworthy?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2017 07:13 AM - edited ‎12-01-2017 12:43 PM

HP Recommended

Use HP Envy 17t-M9X68AV and replacement battery as the search term in your favorite search engine. 

You can also use the following part number.

-cell, 62WHr 32.8AH Li-ion battery HP p/n 710417-001

 

Ensure that the vendor guarantees compatibility and has a one year warranty.

 

For the original HP part number use the following Maintenence & service guide. Item 20 is the battery. Page 25.

http://h10032.www1.hp.com/ctg/Manual/c03922401

 

My search results for in the US

https://www.google.com/search?q=HP+p%2Fn+710417-001&ie=utf-8&oe=utf-8&client=firefox-b-ab

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎12-01-2017 04:17 AM

HP Recommended

What is the complete product number or product name of your notebook?

 

Unfortunately, the way you have identified it is too generic. 

 

If your notebook is pretty recent, while logged into Windows, hold down the Fn key and tap the Esc key.

 

That should invoke a window that shows the complete product number and product name of your HP product.

 

Post it here in your thread.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-01-2017 04:57 AM

HP Recommended

I held down the fn key and tapped the Esc key, but no window opened.  According to the paperwork that came with my laptop, I have an Envy 17t Quad.  According to the HP Support Assistant, my product number is M9X68AV.

Was this reply helpful? Yes No

‎12-01-2017 07:13 AM - edited ‎12-01-2017 12:43 PM

HP Recommended

Use HP Envy 17t-M9X68AV and replacement battery as the search term in your favorite search engine. 

You can also use the following part number.

-cell, 62WHr 32.8AH Li-ion battery HP p/n 710417-001

 

Ensure that the vendor guarantees compatibility and has a one year warranty.

 

For the original HP part number use the following Maintenence & service guide. Item 20 is the battery. Page 25.

http://h10032.www1.hp.com/ctg/Manual/c03922401

 

My search results for in the US

https://www.google.com/search?q=HP+p%2Fn+710417-001&ie=utf-8&oe=utf-8&client=firefox-b-ab

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-01-2017 07:25 AM

HP Recommended

Thanks!

Was this reply helpful? Yes No

‎12-01-2017 07:40 AM

HP Recommended

You're welcome!

             🙂


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-01-2017 05:14 PM

HP Recommended

Thanks!  I gave kudos and accepted the solution.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.