• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-04-2019 03:39 AM - last edited on ‎06-04-2019 07:55 AM by Retired

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

my product number is=1TJ81UA#ABA

serial number is=[edit]

my dvd writer will not write to dvds it will burn cds and yes i tried using different media types and brands and manufacturers

always get power calibration error

it can read any disc type

i recently removed the drive from my notebook and tested it in a friends acer laptop same error

i cant seem to find the drive for sale on HPs site at all i want to know how much it would be to buy????

and no my warranty expired on 1/12/2019 so cant go that route

a link to the page to purchase would be great thanks

1 REPLY 1

‎06-04-2019 05:13 AM - edited ‎06-04-2019 05:15 AM

HP Recommended

Here is the Service Manual:

 

Manual

 

You have a 9mm tray load DVD writer and this is the replacement part number:

 

(17) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-008

 

Pages 36-38 of the Manual show how to remove the optical drive. Very easy customer authorized procedure. 

 

I see you are in the USA. 

 

Under $15 with free shipping:

 

https://www.ebay.com/itm/920417-008-DA-8AESH-GENUINE-HP-DVD-DRIVE-WITH-BEZEL-15-BS-15-BS020WM-CF312/...

 

Or if eBay makes you nervous you can buy it for a hundred bucks from HP parts:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=54EC2B4F268943A6BCFAEE000B159C38&SearchIn=P...

 

Post back with any more questions and please accept as solution if this is the info you needed. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.