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‎05-05-2026 02:06 AM

HP Recommended
speaker There is an abnormal sound coming from the built-in speakers. I have confirmed that the issue occurs regardless of external audio deviceswhite screen  Occasionally, the screen turns completely white, indicating a possible hardware defect. This issue occurs even during startup/BIOS screen, suggesting it is not software-related.
I have documented both issues with videos and photos for your reference. I kindly request guidance on the next steps to repair or replace the affected hardware under my warranty. Please advise how to proceed, including whether I should visit an authorized service center or schedule a pickup for service.
Thank you for your prompt assistance. I look forward to your instructions.
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1 REPLY 1

‎05-06-2026 02:03 PM

HP Recommended

Hi @R0R0N0A-Z0R0,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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