request for warrenty executive escalation

[dory1312]

I am requesting your immediate assistance with an unresolved service case involving my HP laptop.

Model: HP 14-ep1014nj

Serial Number: >Do not include the product serial number or any private information<

Local Service Case Number (Israel):>Do not include the product serial number or any private information<

The laptop repeatedly shuts down and restarts by itself. HP sent a technician to my home who replaced internal components. However, the issue was not resolved, and the malfunction returned within approximately two weeks and has since worsened.

Despite multiple attempts to resolve the issue through local support, I currently have a defective device that cannot be used reliably. Additionally, no service report was provided by the technician, so I am unable to reference the part numbers replaced.

This case has now been ongoing for over two months without a proper resolution.

[Garp_senchau]

@dory1312, Welcome to HP Support Community,

Thank you for posting your query.

No worries, I'm here to help! 😊 Could you please share the case ID with me via a private message? I'll look into it and see what's going on.

I hope this helps.

Take care and have a good day. 

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Regards,

[dory1312]

Hello Garp,

Please forward you personal email so I can share info,

After a visit of another HP Service person, the problem still remains. 

So far mother board,  ram, battery, hard disc had been charged. 

3 times downloading of windows 11

2 times bios update 

4 IDR taken,

But nothing change,

Computer Restart after few minutes of any works 

Take care

Regards 

[Garp_senchau]

Hi @dory1312,

Thank you for your response

Please share the case ID with me via private message, and I'll assist you further.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you get back up and running!

Best regards,