restart issue

[zac41]

hp victus 15 .., i purchased for nearly a year now, everyday, there is a new problem, it never restart properly once u lock the screen, i have less than 10 successful restart over night. as long as u leave it lock screen more than a few hours, it will never restart properly, become black screen everytime, do updates on HP platform and window nearly everyday, still same issue.

[VikramTheGreat]

Hi @zac41,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can understand how frustrating it must be when a notebook that you rely on daily consistently struggles to restart after being left at the lock screen for several hours, especially when you've been diligent about keeping both Windows and HP updates current.
 

Before we look at software or power management settings, I'd like to confirm that the hardware is healthy.
 

Please run the HP Hardware Diagnostics:

1. Turn the notebook completely off.
2. Power it on and immediately tap the Esc key repeatedly.
3. When the Startup Menu appears, press F2 for HP PC Hardware Diagnostics.
4. Run the following tests:
   • System Fast Test
   • Memory Test
   • Storage Test
5. Let the tests complete and note the results.

Please let us know:

• Do all tests pass?
• Do you receive any Failure ID or error code?
• Does the black screen issue occur only after the notebook has been locked for several hours, or can it also happen after a normal restart?

If all diagnostics pass, we'll move on to the next level of troubleshooting, focusing on sleep/hibernate behavior, graphics initialization, and power management, as the symptoms you're describing can sometimes be related to the system not waking correctly from a low-power state rather than a traditional restart issue.
 

Once you have the diagnostic results, please share them here, and we'll continue from there.

I hope this helps.

Take care and have an amazing day!