return/backspace issues

[dsh1935]

My return and backspace keys do not work and I have to highlight and delete anytime I make a mistake.

[Deep_World]

Hi  @dsh1935 
 
Welcome to the HP Support Community!

Thanks for reaching out!

To better understand the issue, could you kindly share:

• The full HP product model or product number of your device?
• Did the Return (Enter) and Backspace keys stop working recently, or has this been present since you started using the device?
• Are you using the built-in laptop keyboard or an external keyboard?

In the meantime, kindly try the below steps and confirm : 

1. Check for Stuck Filter Keys
   • Press and hold the Right Shift key for about 8 seconds.
   • If a Filter Keys prompt appears, ensure the feature is turned Off.
2. Run the Keyboard Troubleshooter
   • Go to Settings -System -Troubleshoot -Other troubleshooters.
   • Run the Keyboard troubleshooter and follow any recommendations.
3. Test with an External Keyboard (if available)
   • If an external USB keyboard works normally, this can help determine whether the issue is related to the built-in keyboard.

You may also find this HP document helpful: HP Notebook PCs - Troubleshooting Keyboard Issues - Click here

I hope this helps.