rj-45(network) jack not work, causing wired lan1 not connected to ethernet cable to modem(bgw210).

[7102]

rj-45(network) jack not work, causing wired lan1 not connected to ethernet cable to modem(bgw210).

I like through the cable to internet, not wi-fi.

pls help how to check the jack and fix it. thanks.

[Echo_Lake]

@7102

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Network problems might be caused by an issue with the network adapter. Follow these steps to reinstall the network adapter in Windows 10 Device Manager:

1. Type device manager in the search box on the taskbar, then select Device Manager from the search results.

   

2. Double-click the Network adapters category.

   

3. Right-click the name of the Network Adapter and select Uninstall.

4. On the Confirm Device Uninstall window, click OK.

5. When the network adapter software had been uninstalled, restart the computer. The computer will reinstall the device driver software.

6. After the computer restarts and completes the installation of the device driver software, try connecting to the Internet.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[7102]

Hi ECHO_LAKE,

thanks for you trying to help.

to your 3 questions , the answers are no, no, yes.

I did the device reinstallation , but not work.

regards.

7102

[Echo_Lake]

@7102

Thank you for posting back.

This sounds like hardware related issue with the computer, I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.