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‎07-24-2025 12:43 PM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D7AV)
Operating System: Microsoft Windows 11

I'd like to know if there's a solution or a fix for this obvious manufacturing defect of the screen popping out at the hinge.  I am currently unable to close my laptop at all. I am a VERY loyal HP consumer and have only owned HPs (30+ years) and this is the first time I've had to inquire.  I love this laptop and would like to have it repaired by the company.  please advise as to next steps.

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2 people had the same question
1 REPLY 1

‎07-28-2025 09:54 AM

HP Recommended

Hi @bevreporter 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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