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‎01-08-2019 09:48 AM

HP Recommended
Product: hp pavilion 14-bf100nx
Operating System: Microsoft Windows 10 (64-bit)

Greetings All/HP Support

I have Paviolion 14-bf100nx 8th Gen i7. I am trying to install Samsung SSD 970 EVO m.2  but it is not recognized by system/bios/windows 10 installation.

the SSD is recognized by older model for the same series 7th gen and can be recognized by other laptops but not this one!!!.

i tried contacting hp support (chat) but no help by thier team.

i sent the laptop to workshops to help but the same issue??!!!

 

kindly your help.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2019 05:47 AM

HP Recommended

You must find the specifications for the model online. The slots appear identical. No way to tell by looking. 

View solution in original post

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5 REPLIES 5

‎01-08-2019 09:52 AM - edited ‎01-08-2019 09:53 AM

HP Recommended

See p. 2 of the Manual here:

 

Manual

 

Only SATA-type M.2 SSDs are compatible, not PCIe/NVME so the motherboard has no ability to interface with the 970 Evo. You need to get an 860 Evo or similar drive. I would be curious to know the exact model number of the 7th gen machine the 970 works with as nothing from the 14-bfxxx series should have that ability. 

 

Post back with any other questions and please accept as solution if its the info you needed. 

1 person found this reply helpful
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‎01-08-2019 10:18 AM

HP Recommended

thanks for the quick reply Huffer.

 unfortunatly i sold the previous one but it was the same serise 7th gen i7 with 128 ssd +1 TB HDD and 17 gb ram 

it is the almost the same model number.

HP that time told me (at that time) 960 evo is not supported but it some guy installed it and it was working perfect 

this was 2+ years ago.

you can check this link i think (maybe) this is the older model

https://gadgets360.com/shop/hp-pavilion-14-al110tx-14-inch-laptop-core-i7-7th-gen-12gb-1tb-128gb-ssd...

thanks

 

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‎01-08-2019 11:53 AM

HP Recommended

The devil is in the details. An NVME M.2 is either compatible or not with specific models. Saying it worked on another model really adds nothing to the conversation. For this laptop we are talking about now it is not compatible. SATA only. 

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‎01-09-2019 01:02 AM

HP Recommended

Many Thanks for your help.

unfortunatly i have to live with this fact :HalfEyes:

now... incase I need to buy another laptop that must support NVME ...

how can i tell if the m.2 slot will support NVME?

 

thanks in advance

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‎01-09-2019 05:47 AM

HP Recommended

You must find the specifications for the model online. The slots appear identical. No way to tell by looking. 

Was this reply helpful? Yes No
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