screen resolution won't go to 1920x1080

[tornedoar]

hallo.

i cant put the resolution to  1920x1080, and it give me highest resolution 1366x768, i just updated intel and nividia software and i have latest updates from windows and my hp support assistant does not say that i need any update.

can you please help me

[tornedoar]

anyone help?

[The_Fossette]

@tornedoar

I reviewed your post and I understand that you are unable to change the resolution on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to change the resolution in display settings?

Where are you seeing the resolution as 1366x768? Is it in any game or application?

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106009.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[tornedoar]

thank you for your help. I just update the bios from that link but it did not change any.

as you can see in picture in attachment, there are no 1920x1080 resoulation

[tornedoar]

@The_Fossette

[The_Fossette]

@tornedoar

What is the Windows version installed on your computer? (Like 1903, 1909 or 2004)

Meanwhile, I recommend you uninstall the graphics driver from the device manager and then download and install it from the below link.

Intel: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85428.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88104.exe

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe