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‎03-03-2019 09:08 AM

HP Recommended
Product: HP ENVY - 13-ad106nx
Operating System: Microsoft Windows 10 (64-bit)

what are the screw type and the screwdriver type of HP ENVY - 13-ad106nx??

and is losing one screw without taking of any screws by myself included in the warranty?

 

3 REPLIES 3

‎03-03-2019 12:36 PM

HP Recommended

Screws fall out at the corner near the screen hinge when the screen hinges are failing. Not sure we can get anyone to pay any attention until the hinge starts to fail but I am going to try to escalate. You can confirm the location of the falling screw to see if I am understanding the problem. 

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‎03-04-2019 02:04 AM

HP Recommended

First of all, thank you for looking in my case.

.

The screw is not the one near the screen ,it at the bottom right side.

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‎03-04-2019 05:03 AM

HP Recommended

Then I have no explanation and it is not the hinges. 

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