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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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New member
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Message 1 of 4
98
Flag Post

scrolling issue

HP Recommended
HP Pavilion x360 Convertible 14-cd0xxx

I am facing following problem ,please help.

1.whenever I am moving down in any page it goes up automatically.

2.When start typing to search it automatically give prev searched items.

3.Whenever I play any video on youtube it show volume icon and 100% repeatedly and suddenly start forwarding the video automatically.

4.Also my multiple finger scrolling is not working  on touchpad.

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
18,154 18,131 1,138 1,141
Message 2 of 4
Flag Post
HP Recommended

@Namrata6

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Author
New member
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Message 3 of 4
Flag Post
HP Recommended

Thanks for the reply.I had updated all the actions still keyboard letters is not working.

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HP Support Agent
HP Support Agent
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Message 4 of 4
Flag Post
HP Recommended

@Namrata6

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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