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‎06-15-2020 07:36 AM

HP Recommended
Product: HP ENVY Laptop 13-aq000

The screen at the bottom left hand corner of the laptop is coming away from the back. whenever I open or close the laptop it feels like the whole left side of the screen will come away. Although the laptop has been well used as I use it for university, I have only had it around 9 months and have been very careful when transporting and using the laptop as it was an expensive purchase for me. I believe I still have the 2 year warranty on the laptop so was wondering of the best way to resolve this issue. 

1 REPLY 1

‎06-18-2020 12:25 PM

HP Recommended

@Emily2411

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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