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‎04-03-2020 01:58 AM - edited ‎04-03-2020 02:24 AM

HP Recommended
Product: hp Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hi,

A couple of  months ago my sd card reader started randomly disconnecting and reconnecting. The sd card I use had had no problems for the previous year. I have tried a different card with the same problem. I have put the sd card in an hp  x2 detachable laptop with no problems. I have tried the solutions I can find on the net such as reformatting the card, and uninstalling and reinstalling the device. I have tried all three drivers listed on the hp website as well as the one on the realtek website but the problem still exists.

 

Any suggestions would be appreciated.

Thanks

2 REPLIES 2

‎04-07-2020 05:18 PM

HP Recommended

@oscar2011

Thank you for posting on the HP Support Community.

 

Card reader drivers can become corrupted or stop functioning correctly, and new drivers and firmware are occasionally released to address issues. New firmware for your memory card reader might be available to resolve the particular issue you are having.

 

To be sure you are using the latest driver and firmware, periodically check for updates. Go to the HP Customer Support - Software and Driver Downloads page to see if an update is available. If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. The product support page opens.

 

If an update is available, download and install the update according to the instructions on the download page. For more information about downloading software and drivers, see Downloading or Updating Software and Drivers for HP Computers

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎04-08-2020 02:33 AM - edited ‎04-08-2020 02:47 AM

HP Recommended

Hi,

Thanks for your reply but I have tried all the available drivers. I have just updated to windows version 1909 and I thought it had solved the problem but it is still happening just less frequently. I will try different drivers again to see if they work better with this windows version.

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