sharp edges

[AlanWoodward]

I have been trying to contact HP re the problems I have with the very sharp edges on my 800ROEA Laptop

After very little time using, the edges dig into my hands making them sore making it impossible to continue using 

I tried to return / replace with another 36days after purchase and technical have said not something they can help with. BNut I do think this is a problem HP should at least look at

Regards

[Sneha_01]

Hi @AlanWoodward ,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your  Hp unit. It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571

HP Support

[AlanWoodward]

Hi Rachel571

I replied Via pm a few days ago and have not had a response

Please could you contact me

Alan

[Sneha_01]

Hi @AlanWoodward,

Thank you for your response. I will look into this.

Have a great day!

Rachel571 

HP Support

[AlanWoodward]

Hi Rachel571

It was kind of you offer to look in to this issue of sharp edges that make using the Laptop extremely uncomfortable and difficult for me to use 

Have you had any success with this.

[Sneha_01]

Hi @AlanWoodward,

I understand that. We will get back to you.

Take care and have a great day ahead!

Rachel571 

HP Support

[AlanWoodward]

Well an HP employee got back to me and said there was nothing to be done from their end so it looks like I will have to take an angle grinder to the case to try and make it usable as the edges are so sharp as to make it so uncomfortable 

This is a poor solution to an £800.00 Laptop, Well I say "Laptop" but it can not be used as such, and has to go on a desk with a palm rest 

All because I did not report the issue within 30 days but after 36 days 

Even if the exchanged this for a different model I would be happy