shift insert not responding on new laptop

[NiftyMac]

My new HP laptop  shift- insert function is not responding.

I've run the HP support software (runs outside of Windows via a reboot into it's own environment - HP PC Diagnostic UEFI utility) and it confirmed that the insert key functions when used as fn+Insert combination, but not in Windows 11.

The paste/insert via right mouse click works but being old school I tend to use the keyboard for paste/insert ops.

Can you help?
Neville

[Irfan_06]

Hi @NiftyMac,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with using the one of the keyboard shortcuts on your Laptop.

Here are some steps you can try to troubleshoot and potentially fix the issue:

1. Check Keyboard Shortcuts and Accessibility Settings

• Keyboard Shortcuts: Ensure that no software or system setting is overriding or disabling the Shift + Insert shortcut.
• Ease of Access: Go to Settings > Ease of Access > Keyboard. Make sure settings like Sticky Keys or Filter Keys are turned off, as these can interfere with keyboard shortcuts.

2. Update Keyboard Drivers

• Device Manager: Open Device Manager (you can find it by searching in the Start menu). Expand Keyboards, right-click on your keyboard device, and select Update driver.
• Manufacturer's Website: Check HP's website for any specific drivers or software updates for your laptop model.

3. Check for System Updates

• Windows Update: Go to Settings > Windows Update and check for any available updates. Sometimes system updates can resolve hardware compatibility issues.

4. Check Keyboard Layout Settings

• Input Method: Go to Settings > Time & language > Language > Preferred languages. Ensure your input method is correctly set up for your keyboard layout.

5. Run the Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and run the Keyboard troubleshooter.

6. Test with an External Keyboard

• If you have an external USB keyboard, connect it and see if Shift + Insert works. This can help determine if the issue is with the laptop’s built-in keyboard or a software issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[NiftyMac]

I hope you appreciate the irony of needing help for a HP product and the solution is being provided by same.

As i mentioned before, even if an external keyboard solved the problem it is not a practical solution.  I have completed the checks as you listed but the solution was not found. Just FYI again.

As I posited could it be a BIOS issue - genius at HP said it is written by the manufacturer and brilliantly suggested contacting them!!!! Good work there. Don't want to be too snarky about, but not even realize that is their machine is ridiculous.

Next ...

[Irfan_06]

Hi @NiftyMac,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[erico]

I use Ctrl-V for paste and Ctrl-C for copy operations.

That is pretty old school and works in notepad and all productivity software I have ever used in Unix, Linux and Windows as far back as 3.1.

[tsigarid]

I have the insert key together with F10. The only way for me to use shift-insert as paste is doing the below, EXACTLY:

Make sure Fn lock is enabled (the light on the fn key is lit). Then press IN THIS ORDER: shift-fn-F10/insert.

Any other combination that makes sense that I tried, including the above but pressing fn before shift, or (the most intuitive one) having Fn lock disabled and then simply using shift-F10/insert, do not work.

[NiftyMac]

I got it to work once with your instructions.

It was remiss of my to leave off model of laptop.

Model HP Laptop 15s-eq2232AU
Device name NiftyMcd
Processor AMD Ryzen 5 5500U with Radeon Graphics 2.10 GHz
Installed RAM 8.00 GB (7.33 GB usable)
Device ID 74A31F16-5AC3-45EB-8068-3DDBF85C2439
Product ID 00342-21228-45171-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Serial Number [Personal Information Removed]

The fn key does NOT have a light so knowing if it is active is hit and miss.