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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- short drive self test failed

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12-21-2021 12:16 PM
HP Notebook from 2013 which is upgraded to Windows 10. I just got short drive self test failed; ERROR is qald7h-6k8at0-mfpwwj-60q123.
What is my next step to resolve this ( if possible ) ?
I
12-21-2021 02:08 PM
Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.
In your case, you upgraded from something to Windows 10 therefore you can use
https://www.microsoft.com/en-us/software-download/windows10
to create installation media to re-install Windows 10 to your machine.
Regards.
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