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HP Recommended
HP Pavilion g7 Notebook PC
Microsoft Windows 10 (64-bit)

HP Notebook from 2013 which is upgraded to Windows 10.   I  just got short drive self test failed; ERROR  is qald7h-6k8at0-mfpwwj-60q123.

What is my next step to resolve this ( if possible ) ?

I

1 REPLY 1
HP Recommended

@JAM_KEL59 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

In your case, you upgraded from something to Windows 10 therefore you can use

 

                      https://www.microsoft.com/en-us/software-download/windows10


to create installation media to re-install Windows 10 to your machine.

 

Regards.

BH
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