short drive self test failed

[yrlz]

short drive self test on my laptop failed with the following error: 90CDX9-66T9H5-MFGK0J-60S013

What does this error mean ? How to fix this ?

[Paul_Tikkanen]

Hi:

The code you received, Hard Disk 1 Quick Test Failure, means that the hard drive needs to be replaced and the operating system reinstalled.

Consult your specific model g6 support page for the maintenance and service guide, which will provide the instructions to remove and replace the hard drive.

After you replace the hard drive, you can reinstall W10 as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.