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‎09-23-2020 03:52 PM

HP Recommended
Product: pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I ran a diagnostic short drive self test that failed with the id code MAJD6X-8T8A8B-GXGGQK-61E513 and

product id :

X7U19UA#ABA

What do I do?

 
1 REPLY 1

‎09-23-2020 07:37 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MAJD6X-8T8A8B-GXGGQK-61E513OKXXXXXXXXXX9/23/20305StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Full Test Failure

 

You will need to replace the drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05235424

 

After you replace the drive, you should be able to use the cloud recovery tool with another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

 

 

 

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