shortcuts are not working like ctrl+c ect.. error code: 9LTT3S-8KS9GC-XD7UQJ-G1GW13

[AllaNaveen]

i am unable solve the problem 

[Echo_Lake]

@AllaNaveen

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing issue with the shortcut keys, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• When was the last time it worked fine?
• Have you made any hardware/software changes?
• Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Please try these steps: Follow this document which will lead you to a guided troubleshooter, which will provide you step by step instructions. By the end of the document, I'm sure the issue would be resolved. 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!