shutdown problem

[Nila2007]

I have recently upgraded to windows 10.My problem i,when charging the laptop,if I clck to shut down or sleep,lap went to death sleep(No screen display,but other hardware works).To shut down manually i need to pressthepowerbutton.will you help me to solve this?

Thanks in advance

[DavidPK · Accepted solution]

Hi,

Try disabling Windows 10 hybrid boot - you can do this as follows.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shutdown correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and re-creating the file will resolve the problem.

Regards,

DP-K

[doughjohn]

Hi

shutdown.exe /f /s /t0

using the /f force is sometimes beneficial.

[Nila2007]

Hi,

the problem continues even I reinstall Windows 10I observed many times It went dead sleep mostly during charging time or if I use for a lng time.Will my hardiest damage if I force shut down by power button?

Spoiler

Spoiler

:robotmad:

[Nila2007]

Hi,

the problem continues even I reinstall Windows 10I observed many times It went dead sleep mostly during charging time or if I use for a lng time.Will my hardiest damage if I force shut down by power button?

[Nila2007]

Hi,the command just open some directories.Nothing changed.lease assist me

[DavidPK]

Hi,

On some machines, the 11 series IMEI driver has been known to cause this sort of shutdown issue, so it may well be worth trying an earlier version.

You can use the following method to install an earlier version of the IMEI driver.

Download the IMEI driver on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe

Turn off your wireless card ( should be f12 ).

Open your Downloads folder and run the installer - it will warn you that this is an earlier version, but just continue.

When complete, restart the notebook.

If the machine now shuts down correctly, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the IMEI driver again.

https://support.microsoft.com/en-gb/kb/3073930

Regards,

DP-K

[Nila2007]

Thank you DavidPK its working pretty cool  now

[DavidPK]

@Nila2007

That's good to hear

All the best,

DP-K

[Nila2007]

Now a days my touch pad left click button works slowly.Also windows store is notworking,and i couldn't instal some softwres(arduino).What coud be the reason?