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‎10-06-2025 03:07 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0504sa
Operating System: Microsoft Windows 11

The left side hinge has been damaged and now the screen sits at a bit of an angle. Is it possible to have just the one hinge replaced. The screen,  battery and all touchscreen still work perfectly. I have seen this q asked before but no public answers so asking again. Any help massively appreciated. 

-desperate student

1 REPLY 1

‎10-08-2025 08:15 AM

HP Recommended

Hi @sgjw 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

These requests are best addressed over the phone with our dedicated support team for your region. Because it looks like we may have to raise a service order for the same. 
 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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