• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-09-2019 05:09 PM - last edited on ‎02-09-2019 07:22 PM by Retired

HP Recommended
Product: sleekbook m6-k015dx
Operating System: Microsoft Windows 10 (64-bit)

After upgrading from win8 to win10 no battery is detected. Since this is not a win10 supported device, are there any third party drivers that will help?After upgrading from win8 to win10 no battery is detected. Since this is not a win10 supported device, are there any third party drivers that will help?

3 REPLIES 3

‎02-11-2019 02:46 PM

HP Recommended

@ce4tin

 

Welcome to HP forums.

 

Uninstall the battery drivers from the device manager.

  1. Press Windows Key + X to open Win + X menu. Now choose Device Manager from the list.
    Laptop battery not charging Hp
  2. Now click Batteries in the Device Manager window.
  3. Next, you should right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall from the context menu.
    Laptop battery plugged in not charging
  4. Click Uninstall to confirm.
    Dell laptop battery not charging but laptop works with power adaptor

Restart the computer and it should automatically install the drivers

You can also update all other drivers using HP Support Assistant:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-11-2019 05:00 PM

HP Recommended

Thanks. Unfortunately, that had no effect. Also, HPSA has no driver update for this product since Win8.1. FWIW, UEFI doesn't detect the battery either.

Was this reply helpful? Yes No

‎02-12-2019 08:19 AM

HP Recommended

@ce4tin

 

Since you installed Windows 10, and there are no software or drivers available for this PC, you might have to rely on generic windows drivers(Windows update).

If you want you can revert back to the original operating system that was shipped with the PC.

I request you to talk to HP support to order a set of recovery media for his PC

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.