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‎01-18-2020 12:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Failure ID :9UQ9BX-7GQA0J-MFPV6K-60AN03

1 REPLY 1

‎01-18-2020 01:13 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced and the operating system reinstalled.

If you can get into Windows, back up any files you need to save onto a portable hard drive.

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04763947

 

After you replace the hard drive, you can reinstall W10 for free by using the W10 media creation tool at the link below to create bootable installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your notebook's support page...

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f000-notebook-pc-series/7137590/model/7582582

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