some keys are not working

[divya6]

some keys in the keyboard are not working. letter b,n, delete key, capslock. what should i do now

[asmita6658]

@divya6

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the keyboard.

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Remove the Battery.

4) Press and hold down the power button for 15 to 20 seconds.

5) Plug-in the Adapter and put the Battery back into the computer.

6) Try to turn on the computer.

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Step 3 Re-install the Keyboard drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

Step 4 BIOS Update -

Download and install the BIOS from this link.

Step 5 Run the Keyboard test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Keyboard test. 

If the issue still persists I have sent you a Private Message with the next course of action.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 

Have a great day!

[divya6]

I hace tried all the options given by you.but my problem is not resolved