some keys are not working

[SrilakshmiGunja]

some keys are not working

[Max3Aj]

@SrilakshmiGunja, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing issues with some keys on your HP laptop not working. Let's walk through a few steps to help resolve this:

Restart Your Laptop

Sometimes a simple restart can resolve temporary glitches.

Check for Physical Obstructions

• Gently clean the keyboard using compressed air to remove dust or debris.
• Ensure no keys are physically stuck or damaged.

Use the On-Screen Keyboard

• Go to Settings > Ease of Access > Keyboard and turn on the On-Screen Keyboard.
• This helps verify if the issue is hardware-related or software-related.

Update or Reinstall Keyboard Drivers 

• Press Windows + X and select Device Manager.
• Expand Keyboards, right-click your keyboard device, and choose Update driver.
• If updating doesn’t help, try Uninstall device, then restart your laptop to reinstall the driver automatically.

Run HP Hardware Diagnostics

HP provides built-in diagnostics to test keyboard functionality:

• Restart your laptop and press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics.
• Select Component Tests > Keyboard Test and follow the instructions.

Perform a System Restore (if issue started recently)

If the issue began after a recent update or change:

• Go to Control Panel > Recovery > Open System Restore.
• Choose a restore point before the issue started.

BIOS Update (Advanced)

Sometimes a BIOS update can resolve hardware compatibility issues: Official HP® Support

If none of the above steps resolve the issue, the keyboard may need servicing. Then, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support