some keys of my keyboard are not working , i want to change the inbuild keyboard

[gurshaansingh01]

some keys of my keyboard are not working , i want to change the inbuild keyboard

[Max3Aj]

@gurshaansingh01, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If some keys on your HP notebook keyboard are not working and you'd like to replace the built-in keyboard, here are the steps to guide you through the process:

Basic Troubleshooting (Optional but Recommended)

Before replacing the keyboard, try these steps to confirm it's a hardware issue:

Run HP Hardware Diagnostics:

• Press Esc repeatedly during startup to access the Startup Menu.
• Select F2 to run HP PC Hardware Diagnostics.
• Choose Component Tests > Keyboard and follow the on-screen instructions.

If the test confirms a hardware issue, proceed to the replacement steps.

Replace the Built-in Keyboard

Here’s a general guide for replacing the keyboard (steps may vary slightly depending on your model):

1. Power off the notebook and unplug all cables.
2. Remove the battery (if removable) and back panel.
3. Locate and loosen the screws marked with a keyboard icon.
4. Gently release the keyboard using a plastic pry tool.
5. Disconnect the ribbon cables carefully from the motherboard.
6. Install the new keyboard by reversing the steps above.

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support