• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-23-2023 09:29 PM

HP Recommended
Product: HP Notebook 15s-fq1001ne

hello there i'm having trouble in using my camera when i open the camera nothing is visible in that every thing is black ,when i tried to take the picture if its black also it is saying that "something went wrong if you want error code here it is 0xA00F4240<UNKNOWN>(0x8004003)"

and it also showed that to fix this problem you need to restart it but after the restart also sameproblem , i searched microsoft support team also but i tried all those solutions but no result means my camera is still not working.please anyone help with this i have attached the screenshots of the errors also please help me with this....!

Category:
1 REPLY 1

‎12-24-2023 11:00 AM - edited ‎12-24-2023 11:03 AM

HP Recommended

Invoke the device manager  (hold down Windows key and tap the X key once)

 

 click on camera device, then right click on camera device select  properties

 

 click on driver tab then click on  rollback  driver

 

restart your  laptop and try the camera

 

RollbackDriver.png


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.