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specific keypads dont work

HP Recommended
Pavilion 14-bf101na
Microsoft Windows 10 (64-bit)

Hello, the following keypads on my notebook don't work; '9 o l .' I noticed that the keypads are all diagonal on my keyboard. I have done all the possible troubleshooting HP offers, including BIOS, deleting drivers and restarting the notebook. This problem started while my notebook was still in warranty, but I couldn't get it fixed because I bought it in the UK and relocated to the states shortly after and neither HP UK nor US were willing to fix it.  Is there another option before I replace the keyboard (I really do not want to do this, I know nothing about computers and I would have to install myself)? Somebody help me!!!!

HP Support Agent
HP Support Agent
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HP Recommended

Hi@olutocn, Welcome to the HP Support Community!


I understand you have keyboard issues with your PC.


Don't worry I'll try to help you out.


Did you make any software or hardware changes on your PC?


Have you tried checking with an external keyboard does the issue persist?


As you mentioned keys on the keyboard stops functioning correctly.


Try few steps recommended below.


Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.


Refer to this article to further troubleshoot keyboard issues with your PC.


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