• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
spectre x360, model 15 BL012DX
Microsoft Windows 10 (64-bit)

my very expensive touchscreen spectre is two months out of warranty. the power button is broken.  It is halfway pushed in and i can't get the computer to wake up.   i've been on hp sites for about an hour and a half just trying to figure out how to get a  replacement but i can't find an answer.   Is there a separate power button board i can replace? do i have to replace the entire mother board?  Will i ever buy another HP after finding the company so incredibly unhelpful?

2 REPLIES 2
HP Recommended

i'm replying to my own post because i have to tell you all how excited i am that I earned two badges for posting!!!  wow.  that's better than having a working laptop.  thanks HP!!!!!!!   maybe i'll get another badge for replying!!!

HP Recommended

@daninyork

 

Your question about "Badges" mentioned in another of your posts

 

You can switch off the Badges Notifications setting in your personal Profile page.

On the right side of the page, opposite to "A little more about me", click "Edit"

Click SUBSRCIPTIONS & NOTIFICATIONS

Scroll down a bit.

Next to "Badges I earn", open the Drop-down menu and select "Never"

 

 

Your question about the power button

 

 

The information you seek is in your computer's support website .

HP Spectre x360 - 15-bl012dx > Category User Guides

 

Document

HP Spectre x360 Convertible PC - Maintenance and Service Guide

Chapter 5 - Page 36
Section: USB/audio/power connector board

 

Part Number for the little board:

913006-001

 

HP Parts store shows the item in stock.

HP Parts - 913006-001

 

If you choose not to complete the repair yourself, ask for help at a local authorized repair house.  Assuming nothing else is wrong, the simple part replacement is likely not that expensive.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.