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- HP Community
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- spectre power button is jammed, can't turn on my laptop

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09-24-2018 10:21 AM
my very expensive touchscreen spectre is two months out of warranty. the power button is broken. It is halfway pushed in and i can't get the computer to wake up. i've been on hp sites for about an hour and a half just trying to figure out how to get a replacement but i can't find an answer. Is there a separate power button board i can replace? do i have to replace the entire mother board? Will i ever buy another HP after finding the company so incredibly unhelpful?
09-24-2018 10:23 AM
i'm replying to my own post because i have to tell you all how excited i am that I earned two badges for posting!!! wow. that's better than having a working laptop. thanks HP!!!!!!! maybe i'll get another badge for replying!!!
09-24-2018 11:22 AM - edited 09-24-2018 12:00 PM
Your question about "Badges" mentioned in another of your posts
You can switch off the Badges Notifications setting in your personal Profile page.
On the right side of the page, opposite to "A little more about me", click "Edit"
Click SUBSRCIPTIONS & NOTIFICATIONS
Scroll down a bit.
Next to "Badges I earn", open the Drop-down menu and select "Never"
Your question about the power button
The information you seek is in your computer's support website .
HP Spectre x360 - 15-bl012dx > Category User Guides
Document
HP Spectre x360 Convertible PC - Maintenance and Service Guide
Part Number for the little board:
913006-001
HP Parts store shows the item in stock.
If you choose not to complete the repair yourself, ask for help at a local authorized repair house. Assuming nothing else is wrong, the simple part replacement is likely not that expensive.
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