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‎10-26-2026 04:43 AM - last edited on ‎10-26-2026 04:47 AM by Level 16

HP Recommended
Product: Victus Gaming Laptop 15-fb3039ns

Laptop 15-fb3039ns  

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.

N. prodotto: BK4Q9EA

 

 

spilled water on the keyboard
Category:
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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2026 12:03 PM

HP Recommended

Hi @miouser33,

Welcome to the HP Support Community.

I’m sorry to hear that liquid was spilled on your HP Laptop 15-fb3039ns.

If the laptop is still powered on, shut it down immediately. Disconnect the AC adapter and all external devices, and do not attempt to turn it on or charge it again. Avoid using a hair dryer or applying heat, as this could cause further damage.

The best option is to take the laptop to the nearest HP Authorized Service Center so the internal components can be inspected for liquid residue, corrosion, or short-circuit damage.

Liquid spillage is considered accidental or customer-induced damage and is not covered by the HP Standard Limited Warranty. The inspection and repair will therefore normally be chargeable unless the laptop is covered by an eligible Accidental Damage Protection plan.

The service center will inspect the laptop and provide the available repair options and applicable charges. Please do not open or attempt to repair the laptop yourself, as this could cause further damage.

To contact HP Authorized Stores, click here:  Ricerca centro assistenza HP® - Italia | Supporto HP®.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎10-27-2026 12:03 PM

HP Recommended

Hi @miouser33,

Welcome to the HP Support Community.

I’m sorry to hear that liquid was spilled on your HP Laptop 15-fb3039ns.

If the laptop is still powered on, shut it down immediately. Disconnect the AC adapter and all external devices, and do not attempt to turn it on or charge it again. Avoid using a hair dryer or applying heat, as this could cause further damage.

The best option is to take the laptop to the nearest HP Authorized Service Center so the internal components can be inspected for liquid residue, corrosion, or short-circuit damage.

Liquid spillage is considered accidental or customer-induced damage and is not covered by the HP Standard Limited Warranty. The inspection and repair will therefore normally be chargeable unless the laptop is covered by an eligible Accidental Damage Protection plan.

The service center will inspect the laptop and provide the available repair options and applicable charges. Please do not open or attempt to repair the laptop yourself, as this could cause further damage.

To contact HP Authorized Stores, click here:  Ricerca centro assistenza HP® - Italia | Supporto HP®.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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