• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 10 (64-bit)

Hello, i wanted to upgrade my pc with a m2 ssd but it is not recognized by my pc.

It does not appear in disk management. I updated my bios but it didn't change anything.

My pc is a Pavilion 14-bk003nf

I got a PCIe 3.0 NVMe M.2 SSD 

I also tried to connect the ssd to another pc and it worked just fine.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

The drive capacities listed in the service manual are just what HP offered in the model series, not the maximum capacity supported.

 

If you want to install a 1 To or 2 To SATA M.2 SSD, that would be fine.

 

The 'TLC' and 'Value' are the performance specs of the drives HP offered.

 

TLC should provide better performance than the 'Value' SSD.

 

Here a definition of what Triple Layer Cell means.

 

Multi-Layer SSDs: What Are SLC, MLC, TLC, QLC, and PLC? (howtogeek.com)

 

The WD Blue is probably the fastest M.2 SATA SSD in the market.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

According to chapter 1, page 2 of the service manual, only M.2 SATA SSD's are supported, not NVMe.

 

HP Pavilion 14 Laptop PC* Model numbers: 14-bk000 – bk099 Maintenance and Service GuideIMPORTANT! Th...

 

That is why your PC does not recognize the NVMe SSD you installed.

 

If you want to install a M.2 SSD, you need one like this:

 

WD Blue SA510 1 To, SATA SSD, jusqu'à 560 Mo/s, Comprend Acronis True Image for Western Digital, Clo...

HP Recommended

First, thanks for your reply 🙂

When i read the page you mentioned in the manual, it says it only supports up to 512gb of m2 ssd though ?

Also, i'm pretty confused, what are tlc and value in "M.2 SATA-3 configurations" ?

HP Recommended

You're very welcome.

 

The drive capacities listed in the service manual are just what HP offered in the model series, not the maximum capacity supported.

 

If you want to install a 1 To or 2 To SATA M.2 SSD, that would be fine.

 

The 'TLC' and 'Value' are the performance specs of the drives HP offered.

 

TLC should provide better performance than the 'Value' SSD.

 

Here a definition of what Triple Layer Cell means.

 

Multi-Layer SSDs: What Are SLC, MLC, TLC, QLC, and PLC? (howtogeek.com)

 

The WD Blue is probably the fastest M.2 SATA SSD in the market.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.