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‎01-31-2018 09:04 PM

HP Recommended
Product: OMEN LAPTOP 15-CE015DX
Operating System: Microsoft Windows 10 (64-bit)

When I touch the case of laptop I feel a static shock and then the computer shutdown immediately . The screen turns black  completely. I have lost my work several times for the shutdown.  Is there enyone else meet this before？ How can I fix it?

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2018 09:48 PM - edited ‎01-31-2018 09:49 PM

HP Recommended

You will still need to contact hP Support for that. But, it shouldn't take over a week to get the laptop sent in and back to you. From what I understand it is only a matter of needing more shielding around some internal wires.

**Click Accept as Solution on a Reply that solves your issue**
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View solution in original post

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3 REPLIES 3

‎01-31-2018 09:36 PM

HP Recommended

This has been a recently recognized problem on some of the Omens's. Contact Support and tell them you are having the issue. It needs to be sent in for repair:

https://support.hp.com/us-en/contact-hp/product/OMEN-by-HP-15-ce000-Laptop-PC/15551437/model/1719366...

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***Click the "YES" button if you think this response was helpful.***
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‎01-31-2018 09:46 PM

HP Recommended

Thanks for your reply. How can I just get refund ?  I don't want to waste too much time on this issue.

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‎01-31-2018 09:48 PM - edited ‎01-31-2018 09:49 PM

HP Recommended

You will still need to contact hP Support for that. But, it shouldn't take over a week to get the laptop sent in and back to you. From what I understand it is only a matter of needing more shielding around some internal wires.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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