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Common problems for Battery
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‎09-26-2023 02:03 PM

HP Recommended

OK.

 

Turn the laptop off again, leave the power adapter unplugged but have the power connector plug ready to use.

 

Power on the laptop and press Esc and then F10 in the menu that appears.

 

Now you can plug the power adapter back in.

 

Does the laptop charge while you are in the BIOS?

 

You can exit BIOS without making any changes by pressing the F10 key and selecting exit without changes.


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‎09-26-2023 02:08 PM

HP Recommended

I did it,but how can i see if it's charging? I'm only seeing the Bios blue and white screen

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‎09-26-2023 02:12 PM

HP Recommended

Is there something I can press to see if it's charging, also just to be clear, so I don't misslead you, the little light by charging port is on,so power is going to the laptop,also it's says charging, but it's not charging.

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‎09-26-2023 02:17 PM

HP Recommended

I checked the % before entering the bios,and when I came out,it was not charging, the % is lower

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‎09-26-2023 02:18 PM - edited ‎09-26-2023 02:19 PM

HP Recommended

The power led will be on.

 

That should indicate that it is charging and providing power to the laptop.

 

If the power LED is off, power from the battery is powering the laptop.


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‎09-26-2023 02:21 PM

HP Recommended

Yes it is on,but then the % keeps going down until it shut, about at 7% it shutdown 

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‎09-26-2023 02:25 PM - edited ‎09-26-2023 02:31 PM

HP Recommended

You are going to need warranty service on your laptop.

 

Have you registered your laptop?

 

If not, after it charges up about 20-30 minutes, it would be a good time to do that.

Here is the link to register the laptop, just in case you need it.
https://register.hp.com/

 

To get the product number, while logged into Windows, press the Fn+ Esc keys and release them.

A system information window should pop up. The second line should be the product number. 

 

The issue is either a BIOS or a system board issue.


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‎09-26-2023 02:36 PM

HP Recommended

I am really excited!! while we were trying to solve this issue an update came up for me to download "cumulative update...." i downlaoded it, and now the % is rising, thank you sooo much for your help!!!

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‎09-26-2023 02:39 PM - edited ‎09-26-2023 02:41 PM

HP Recommended

What was the update?

 

Was it an update from HP or was it a Windows Update?


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‎09-26-2023 02:52 PM

HP Recommended

i was trying to send you picture, it didnt go through

2023-09 cumulative update preview for windows 11 version 22H2 for x64 based system (KB5030310)-quality update

windows configuration update(KB5030509)-other update

intel corporation-bluetooth-22.240.0.2-driver update

realtek-softwarecomponent-11.0.6000.30-driver update

hp inc-softwarecomponent-1.59.3457.0-driver update

 

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