storage - cannot detect window.old

[Gaynor2406]

Am trying to find window.old but it is not on the system

cannot clear hidden files

Hard drive full so cannot update

Can anyone help

Thankyou

[Barachiel]

@Gaynor2406

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

Why would you need the windows.old file? 

What seems to be the issue?

Meanwhile, Follow the below steps to resolve Low Disk Space issues: 

• Run the Disk Cleanup tool, and then at the bottom of the window that pops up, click on "Clean up system files". Check everything, hit OK, and let it run. You will free up several GB for sure. 

• Another thing to do is disable hibernate file. Run CMD as Administrator, and type the following: 

• powercfg hibernate off 

• Enjoy your extra space! 

For a related link on HP Forums: Click here (Though the header/title may be different, the steps will help resolve your concern). 

Resolving Low Disk Space Errors: Click here 

Keep me posted. 🙂