tastiera e mouse laptop non funzionanti

[Ida-Gab]

Ciao, ho un Pavillon x360 convertible e non riesco più a utilizzare la tastiera e il touchpad del mio dispositivo.

Non rispondono a nessun segnale di input. Il touchscreen in modalità tablet funziona, posso anche usare tastiere e mouse esterni collegati con usb, ma non c'è verso di usare la tastiera e il touchpad in dotazione.

Non ci sono problemi di hardware credo (quando apro il bios la tastiera infatti funziona, non lo fa col sistema operativo, windows 10 64 bit) e ho provato tutte le soluzioni trovate in rete (come disattivare le tastiere e i mouse e riavviare, aggiornare bios, aggiornare driver etc etc) ma non riesco a risolvere in nessun modo.

Anche gli esami di diagnostica dei programmi di assistenza hp non risolvono il problema.

Volevo provare a disattivare definitivamente la modalità tablet ed eliminare il touchscreen, ma non si può fare nemmeno questo.

Qualcuno può indicarmi una strada risolutiva?

Grazie

[Ida-Gab]

Hi, I have a Pavillon x360 convertible and I can't use my device's keyboard and mouse touchpad.

They do not respond to any input signals. The touchscreen in tablet mode works, I can also use external keyboards connected with usb, but there is no way to use the supplied keyboard and touchpad.

There are no hardware problems I think (when I open the bios the keyboard works, it does not work with the operating system, windows 10 64 bit) and I tried all the solutions found on the web (how to disable keyboards and mice and restart, update bios , update drivers etc etc) but I can't solve in any way.

Even the diagnostic exams of the hp service programs do not solve the problem.

I wanted to try to permanently disable tablet mode and get rid of the touchscreen, but that can't be done either.

Can anyone show me a solution?

Thank you

[sandytechy20]

@Ida-Gab

Welcome to the HP support community.

I understand that you are getting issues with the keyboard and touchpad, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.