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‎10-11-2025 06:50 AM - last edited on ‎10-11-2025 07:06 AM by Level 15

HP Recommended

the case id :
<removed> was opened in 11th sept’25 for a cracked screen that was replaced but then the camera wasn’t fitted properly failing to detect or be able to broadcast.

 

I have been chasing the local vendor and they keep informing that a part was ordered and is with them - engineer will come and fix it.

 

I am  waiting really long for them to come and get it fixed as it is a brand new PC. Please help!!!

 

Regards,

Barun JK

Category:
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2 REPLIES 2

‎10-13-2025 03:29 AM

HP Recommended

Hello Team,

 

still waiting for an update and if this is getting a fix:(

without the camera functioning to broadcast, it comes with multiple challenges!!

 

regards,

Barunjk

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‎10-16-2025 07:07 AM

HP Recommended

Hi @Barunj3 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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