the touchpad is not working.

[TEJAS27]

tried to uninstall the software of touchpad named synaptics and install the new but the touchpad is not still working.

the cursor does not move and even the touchpad keys are not functioning, i am amazed that in cotrol panel it does not show touchpad settings along with mouse.

please help

[Raj1788]

@TEJAS27

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Have you tried Updating the BIOS?

When was the notebook working fine?

Let's check if you are facing the same issue in the BIOS page.

Follow the below steps to boot into BIOS page.

1. Turn on or restart the computer.

2. While the display is blank, press the f10 key to enter the BIOS.

If the touchpad is working fine.

1. Press Windows+X to open the menu, and choose Device Manager on it. 

2. In the device manager, expand category "Mice and other pointing devices". 

3. Under this category, right click on your Synaptics Touchpad driver and click on Uninstall. 

4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button.

5. Restart the notebook.

If the issue persists, click on this link: https://support.hp.com/in-en/document/c03467905 and update the computer and the drivers.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)